This page is still a work in progress! If you have a question that you think would be helpful here, please email it to thecanineadventurecompany@gmail.com with the subject “FAQ Suggestion”
FAQ
I am a new client, what should I do?
First things first, the new client form! This can be found in both the “Services”and “Book Service” sections of the website. You will receive communication within 3 business days to schedule a meet and greet with your pup! This is mandatory for all new clients. Pet parent(s) must be present for the Meet & Greet portion, this is where you can see the space and ask any further questions you may have. For the Test Stay portion, just your pet will stay with us. We will go through a mini day where we will have a play session, and then your pet will get the chance to settle and rest. These sessions are to ensure that you and your pet will be comfortable with their stay here, and to ensure that they will be a good fit with the current Canine Adventure family! We currently offer meet and greets 1 day a week, availability is as follows:
Mondays:
9:00am -9:20am Meet & Greet 9:20am-10:20am Test Stay
6:00pm- 6:20pm Meet & Greet 6:20pm- 7:20pm Test Stay
What should I send with my pet?
-Food, this can be packaged any way you like! This includes any add ons you usually include in meal times, storage containers for wet foods after they are opened, clips for food bags if whole bags are sent, etc. Bowls are only needed if your pet has an elevated bowl or a slow feeder.
-Leash/walking equipment
-Any meds or supplements your dog takes, along with any special instructions
-If your pet is anxious, sending along bedding or clothing that smells like home can help calm them
-Any special treats, bones, or snacks. We have basic snacks here that your pet is welcome to as well!
-For some circumstances and situations, you may be asked to bring your pet’s crate. Please check ahead of time if you are unsure
-Please DO NOT send along any “favorite” toys or blankets.
What does my pet’s day look like while staying with you?
I like to call it the play, rest, eat, repeat! With a little variation of course, this is what our day consists of! Each pup will be placed into a play group with other pups with similar play styles. After each play session, we rest for an hour or two before meal time or another play session. Especially as the heat rises in the summer, we rest a little longer before and after meal times to keep bloat and indigestion at bay! If your pup requires human only play time, or other accommodations, please let us know at the time of booking.
How do I get updates about my pet while I am away?
-Every day (except Sundays), videos from at least one of your pet’s play groups will be uploaded to social media stories (Facebook and Instagram) for you to enjoy! If your pet has special needs, is dealing with a medical issue, or has other special circumstances more extensive updates can be provided. If there are ever any issues that arise for your pet, you will be contacted immediately via your preferred contact method, and your emergency contact will receive communication if you can not be reached.
What is the best way to reach you?
If you are looking to book a service, the only way to do so is to submit a corresponding form found on both the “Services” and “Book Service” pages. For all other inquiries and questions, email is the best point of contact. While your pet is in our care, text is an option as well! Please understand that with the volume of clients we currently serve, it is just not possible to keep up with social media messages and texts for inquiries.
How does payment work? What are your accepted forms of payment?
Currently, we accept Venmo, Zelle, Cashapp, Paypal, Cash, and can invoice via square (can be paid with any major credit or debit card. Payment is always due the day of pick up (last day of your service). We do understand weird circumstances come up, so please communicate if you’re having trouble with payment or need an extended due date. We do not accept personal checks at this time.
How do I schedule my drop off and pick up times?
When filling out your boarding form, please list an estimate of when you would like to drop off/pick up your pet, or if you already know an exact time you want/need to drop off or pick up note that as well. Pick up/drop off times are first come, first serve. Below are our current hours for drop off/pick up, if you need a time outside of these windows a fee may be assessed and availability will be limited. If you are unable to make any of the times work, you may schedule a pick up/drop off service or add an extra day to your stay to make it work if needed. ***When scheduling, please take all variables into account (traffic, work, kids school schedule, etc). The volume of late clients has increased exponentially in 2022, and while we know things happen, this is inconsiderate to the clients who are scheduled ahead of and/or after you. If you arrive late/early with no notice, or are more than 15 minutes outside your scheduled window, your time may need to be rescheduled and a fee will be assessed. If you are going to be late or early, please let us know BEFORE your scheduled time***
Drop Off/Pick Up Hours
Monday
5:00am - 5:30am NO LATE ARRIVALS ACCOMMODATED
9:00am - 10:30am
2:30pm -9:00pm
Tuesday
5:00am - 5:30am NO LATE ARRIVALS ACCOMMODATED
9:45am - 10:30am
4:15pm - 9:00pm
Wednesday
5:00am - 5:30am NO LATE ARRIVALS ACCOMMODATED
7:30am - 10:30am
2:45pm - 9:00pm
Thursday
5:00am- 5:30am NO LATE ARRIVALS ACCOMMODATED
9:45am - 10:20am
4:00pm - 9:00pm
Friday
5:00am - 5:30am NO LATE ARRIVALS ACCOMMODATED
7:00am- 9:00pm
Saturday
8:00am-9:00pm
Sunday
8:00am-7:00pm